Customer Testimonials
I want to express my heartfelt thanks to John and Jake at Safford Brown Mazda in Fairfax for all of the support and guidance in purchasing my new CX-30! I find the car seeking and purchasing/leasing process incredibly stressful. For context, I completed the process in January and I started looking in August due to my own planning needs. Over this period of time, the Team remained in touch with me to provide me updates and information but they were not at ALL overbearing. I was coming from working for several years with a big business dealership and I ...
This week I had a great experience buying a pre-owned car with Safford Brown Mazda in Fairfax. Baz, my sales rep, went out of his way to ensure the process was smooth and enjoyable. As a result, I'm quite pleased with my purchase. Everyone at the Stafford Brown dealership treated me with the upmost curtesy and respect and that made a world of difference.
I was able to get a really good deal on a nice CX-5. Baz was great to work with throughout the process.
Baz was very helpful in my questions before I purchased. Love my new vehicle. Got a certified pre-owned 2021 CX-5, immediate drove it 900 miles for a vacation to Gatlinburg Tennessee. Took it like a champ going up and down the mountain roads, even with ice. No issues.
Brent and Jake made the otherwise daunting experience of buying a car enjoyable and so easy to understand. Their customer service is excellent, and they were ultimately the reason I decided to go with a Mazda over another option.
I love the CX-30 that I got there. Oscar made the whole experience very comfortable. He helped me buy the car I wanted for my needs instead of trying to hard sell me something more expencive, as many salesmen would. I really appreciate that.
I have been looking at this model for a while now. I went in to test drive and ended up taking the car home. This is my first SUV and Mazda owner. I had a great experience with both of the Jason’s! They were pleasant and made the process smooth. Thank you!!
Wonderful experience to trade in an old car and lease a new car - Brent was awesome to work with
Oscar's a great salesman, and so are the finance guys, Jake. We got a sweet deal. Highly recommend this place for Mazdas.
Went into Mazda today to talk about leasing a car for the first time. I was immediately impressed by Josh and his obvious knowledge and passion for the cars, and his patience with my lack of car experience. Thank you Josh! Matt was also very helpful and enthusiastic — the type of people I want to buy a car from!
I wish I could give Oscar 10 stars instead of just 5! Despite visiting late at night to buy my daughter’s first car, a Mazda3, Oscar was incredibly kind and helpful every step of the way. A week later, I returned and purchased my own car, a CX-5. Thank you again, Oscar, for your exceptional kindness and support!
Just bought my Mazda 3 from John R., the most awesome salesman. Very knowledgeable and kind, walked me through the process step by step and answered any questions I had. Also shoutout to Jake C. in finance who was also very easy to work with and knowledgeable. Would definitely recommend purchasing your Mazda here.
My husband and I recently took my car in for service, and we had an excellent experience! Michael, our advisor, was fantastic. He answered all our questions thoroughly, and kept us updated. He took the time to explain each recommendation clearly, making the entire experience smooth and stress-free. We will definitely be back!
Everything was great: good service and friendly staff!
Had one of the most painless car buying experience. Brent had me in and out in less than 2 hours. Before coming to the dealer, I already know my Out the Door price and they had the lowest price compared to the other Mazda dealer.
Oscar Meija was excellent! He doesn't pressure you into anything and had great knowledge.
5-Star Review for Brent T. I couldn’t be happier with my 2025 Mazda CX-90, and we owe it all to Brent T.! From start to finish, he went above and beyond to make sure I got exactly what I wanted. I told Brent what I wanted but unfortunately it wasn’t available at the Fairfax location but that didn’t stop them. Brent and the sales manager had the team reviewing all Safford dealerships to find the colors and trim package I wanted and when they found it, he personally drove all the way to Maryland to pick it up ...
Great experience! Oscar, his managers, and Jake helped us out. Love our new cars!
When it comes to exceptional service advisors, Jonathan Hunter stands out among the rest. His professionalism, attention to detail, and personal approach to customer care make him a standout in his field. Working with Jonathan is always a pleasure because of his deep knowledge of the services he provides, his patience with customers, and his unwavering dedication to ensuring that every aspect of the service experience goes smoothly. It is rare to find someone who combines technical expertise with an innate understanding of customer service the way Jonathan does. First and foremost, Jonathan’s communication skills are unparalleled. He has ...
I had an exceptional experience working with Luke Thornton when purchasing my car. From the very first moment, he was friendly, kind, and genuinely attentive to my needs. I was initially suppose to purchase my car from a different Safford Brown Mazda location who had contacted Luke’s Fairfax location to pick up the vehicle. I called Luke’s location to confirm the pickup and Luke answered the phone. He was much courteous and friendly that I immediately told him to keep the car at his location instead and I would prefer doing business with him. My guts were right ...
I had a fantastic experience at Safford Brown. Oscar Mejia was incredibly helpful and knowledgeable throughout the entire process. He answered all my questions patiently and made sure I felt comfortable every step of the way. I'm thrilled with my new car and highly recommend this dealership.
John Rumaker provided excellent customer service on the sale date, and on my visit with him three weeks afterward, when he answered my questions re my CX-30. On the sale date, when I was ill, he twice drove to my residence - first to drive my previous car to SB Mazda Fairfax, in order to provide me a trade in valuation; second time was to deliver my CX-30. I recommend John, and the sales manager Paul, for those looking to purchase a Mazda.
Eddie was a nice and helpful person. Thanks to hime
We had a great experience working with John Rumaker at Safford Brown. From the beginning he listened to us, took his time, and actually sold us on a car we didn't expect to look at coming in. When we wanted to compare the car directly to another at another dealership he and the manager didn't give us a problem. They just said we would be back. And we were...
We had a great experience at Safford Brown Mazda Fairfax. The whole team is top notch and made our experience seamless. Our product specialist, Oscar, was knowledgeable, patient and kind. The general sales manager, Phil, was honest, transparent, and a great communicator. The finance manager we worked with, Jake, was incredibly knowledgeable and efficient. Definitely consider Safford Brown Mazda Fairfax if you are looking for a car!
I bought a new Mazda 3 hatchback. My experience with this dealership was fantastic. Zero pressure on my first visit to test drive multiple cars. Brett, my salesman, was extremely knowledgeable, and took care to explain the differences in the cars, and the features available. I came back with my wife and test drove both cars, and made a decision to buy. Brett worked with us on the price, and the buying experience with Jake in finance was easy and relaxed. They use a "document table" that is an electronic version of all the required documents to sign, and ...
Bret Soriano was super helpful and knowledgeable! Definitely recommend
I recently purchased a new car, and I couldn't be more pleased with the entire experience! I took my vehicle in for a service and inspection. While I was waiting I decided to see if they had my "dream car", a Mazda MX-5 with the BBS/Brembo package. After a smooth and easy process, I left my old MX-5 behind and headed home in my new car! A couple of things to note about the experience: - There was no high-pressure sales tactics. I actually approached the salesperson. - The discussion on the price was clear and ...
Recently purchased a CX-30 and we are glad we got the chance to work with John Rumaker. John looked out for us and listened to what we wanted. The buying experience was a long process, but John made sure we were entertained and even fed us since I mentioned I was pregnant and hungry. It was worth the wait in the end and we were lucky to have had a person as caring as John.
THANK YOU OSCAR MEJIA!!!
We had an outstanding experience working with Kurt at Safford Brown Mazda Fairfax. From the moment we walked in, he was friendly, knowledgeable, and incredibly helpful. He took the time to listen to what we were looking for in a car and showed us several great options. We ended up with a car we hadn’t considered prior that perfectly fits our needs! Kurt was transparent about pricing and financing, and made the entire process smooth and easy. We genuinely appreciated how Kurt and sales manager Paul went above and beyond to ensure we were satisfied. If you're looking ...
Olivia and Michael were super knowledgeable! It’s great to come get service at a dealership where the advisors actually know what they’re talking about. Will be back in the future for sure.
Franklin always handles business quickly and professionally. He communicates frequently about updates with my vehicle when it was serviced. Everyone in this dealership is a pleasure to interact with.
We recently bought a new Mazda CX-30 at Safford Brown. We worked with Oscar Mejia, and the process was incredibly pleasant. Oscar was knowledgeable, patient, and very low pressure. He even hand delivered my license plates! I never expected car buying to be enjoyable, but it was. I would highly recommend Oscar and the Safford Brown dealership and the CX-30.
Great customer service
Oscar was great
I just got a new mazda3 in this store. Thanks product specialist Oscar Mejia. He is very friendly and helped me a lot!
Great staff and great experience... Baz was tremendous through the whole process.
Had a great experience with Kurt Collins, the loyalty ambassador. Will definitely be going back for any of my needs!
I highly recommend Luke if your looking for you new or used car I came all the way from NYC to make my purchase and he was phenomenal from start to finish and very honest man . I’m very happy with the business I conducted with Mazda with the help of Luke ! Thanks Luke 😎
I recently had an awesome experience at Safford Brown Mazda in Fairfax. Oscar Mejia was excellent in answering all our questions. His knowledge on Mazda cars is excellent. I would definitely recommend your company to anyone who is looking to buy a car. When my son and I came to Mazda, it was mainly to see what kind of car I could perhaps buy. For years I have always bought Hyundai cars, but this time I decided to take a look at Japanese cars and get something different. We met Oscar Mejia as we were just taking a look at ...
Can’t say enough great things about the experience we had here. Had the pleasure of working with Luke throughout the car buying process. He was patient, knowledgeable, and genuinely cared about all of my questions/concerns as a new solo buyer. The customer service was above and beyond, and I say that after visiting multiple dealerships in the area. I’d tell anyone in the market for a new car to shop here… and Luke has definitely earned a repeat customer when the time comes for an upgrade!
Ask for Luke he was awesome got us a better deal than any of the other dealerships in the DMV. Super professional and polite
We bought a new vehicle a few weeks ago and we want to give a big special thank you to Oscar Mejia and to the team at Safford Brown Mazda. He made this purchase super easy and seamless. We had trouble at another dealership and we called up Oscar and he understood the situation and even waited over an hour for us to arrive. He is very knowledgeable and has a level of patience that many lack. Really made this a hassle free experience. Oscar made myself and my family very comfortable and made us feel welcomed. My family is ...
Umar was great. Bought a 2024 ND3 Miata from him and he was responsive to all my questions. However, the finance department was very pushy. Rather than adding on protection packages one by one based on what I wanted, they add everything and only removed them after you explicitly request each individual one to be taken off. My poor experience with the finance department does not take away from how great Umar with sales treated me. I would buy from Umar again.
Walked to the dealership while waiting for my car to get done next door. When I walked in, Brett was the first one to greet me. I have been wanting to see a Miata for the longest time but they never stay in a dealership long enough for me to catch one. Brett found one and we took a good look at it. He was very helpful and friendly to talk with. The new facility is quite impressive. When it’s time for me to get another vehicle, I definitely will keep this place on my list!
Great car buying experience. We worked very closely with both Oscar Mejia and Dominique Williams. They were very pleasant, friendly, streamlined the buying process, and made it go very quickly and effortlessly. This was our first Mazda. They outshined every other dealership and car buying experience we’ve ever had. We will be back for sure.
Just recently sold my car at this dealership. Kurt Collins was very helpful with the whole process. Definitely, went over and beyond. Even provided an Uber for me! If you need help here, ask for Kurt.
I recently bought a CX-5 from Safford Mazda in Fairfax! Oscar was a pleasure to work with and made the sale very easy! Very happy and satisfied!! Thanks Oscar!!
We've recently purchased a car from Safford Brown Mazda in Fairfax, the customer service and attention to details we received from the sales-person (Oscar Mejia) was amazing. He took his time explaining the buying process, and during the test drive, many sales-person out there are in the business just to get their share of the profit; while I understand that everyone works to make a living, a car buying process should be simple, easy and hassle free which is what we experienced at Safford Brown Mazda Fairfax with Oscar Mejia.
Had a great experience at Safford Brown Mazda! Huge thanks to Brent for helping us find a car while we moved from out of state.
I purchased a used car which worked out. However, Hanee and Dominique have not fulfilled their obligation after purchase. This review is a follow up. Trey the manager reached out. He was able to fix my pending issues.
Buying experience was great. Paul and Mark were fantastic with handling our two purchases back to back. Service department although is very slow every time I come in, today 2 1/2 hours for an oil change with a pre scheduled appointment. No working WiFi either :/
Baz Nazari exceeded all my expectations. He is by far the most passionate and knowledgea person to work with. His passion in his field showed me that he doesn't cut corners when it comes to selling high-quality, solid cars at a good price. I felt he had my best interests in mind, he wasn’t pushy or aggressive whatsoever. I highly recommend working with Baz to buy your next vehicle!
We had a really great experience at Safford Brown Mazda. We were in the market for a new car, and they were really helpful. We were able to do everything we needed to do in one appointment. We never felt pressured to buy anything extra--anything we turned down, they didn't try to change our mind. And that was a huge point in their favor. We're really happy with our new car.
Ask for Baz when you go in. He was very kind and made the car guying process a little less stressful. I will definitely consider going back to them the next time I need to buy a car.
I just bought a CPO 2021 Mazda CX-9 and I am very happy with my decision. Furthermore, I'm very happy I drove almost an hour so that I could work with Luke Thornton. He is awesome and went over and above to make sure my deal went as planned and that my car was delivered to me as expected. Thanks Luke!
I recently purchased a CX-9 from here and had an amazing experience at this dealership. Baz Nazari went above and beyond to make me feel comfortable with the whole process. I know there’s a stigma about dealerships and car salespeople but at this location/ dealership it is a completely different experience. Definitely try them out you won’t regret it.
I recently worked with Oscar to buy a new Mazda and he was fantastic. From the moment I walked in I felt like he genuinely cared about making sure I went home with a car that met all my needs. He was very patient and knowledgeable. He explained all my options and the features of each, but I never felt pressured or rushed to make a decision. All in all I was really pleased with my experience and would highly recommend Safford Brown Mazda (and especially Oscar) to anyone looking for a new car.
Oscar Mejia helped my sister and I purchase my first car. He's the best. He made us feel no pressure and showed us all our options. Go to Oscar for your next car he's the best!!!
Great overall buying experience, a real contrast with what I’m used to with car dealerships. We worked with Brent, who was absolutely outstanding. He was knowledgeable and courteous and even took time to show our car obsessed 3 year old some of the floor models as we were waiting on paperwork. The car was priced fairly at the outset and the trade value was also fair, so no unpleasant haggling just over trivial sums of money. Just a quick and seamless car buying process. Would highly recommend this dealership and especially Brent.
bret was amazing sales man highly recommended!!!!
Our oldest son recently became a licensed driver, and we spent months researching the safest and most reliable car for him. Mazda consistently stood out during our research, but we were unfamiliar with the brand. We initially visited dealerships of brands we had used in the past but were disappointed by lackluster experiences with sales, management, and features. Then, we decided to give Mazda a chance and were introduced to Oscar Meija at Safford Brown. Right away, we knew this experience would be different. Everything from the impressive base safety features to the cleanliness and organization of the showroom contributed ...
Oscar Mejia is amazing. He was very knowledgeable and made the entire process so fast and easy for me. If you want a car go to Oscar Mejia!
Great experience Oscar was very knowledgeable and a lot of help.
I recently purchased a CX 5 and the experience with Safford Brown Mazda was fantastic. The showroom is fabulous, they had the vehicle I wanted, gave me all of my purchasing options up front, it was the best car buying experience I have ever had. Oscar Mejia, my salesperson, was awesome from beginning to end.
I recently purchased a new CX-30 from Stafford Mazda in Fairfax. The salesman that assisted me was Oscar Mejia. He was exceptional in every way. He understood my situation and took the time to find exactly what I was looking for. He contacted me a couple days later and we agreed on terms and I purchased the car. From the beginning I felt comfortable. The finance manager Dimitri was also extremely accommodating. and did a great job explaining the process. I will definitely recommend Oscar to all my friends and family. I have purchased over 50 vehicles in my 48 years and ...
I have now worked with Loyalty Ambassador Mr. Kurt Collins on two separate occasions - once to move from a lease to a finance (Apr '24), and once to lease a new vehicle (Aug '24). In both instances, Mr. Collins distinguished himself by offering a comfortable approach to the task at hand. Mr. Collins was friendly, detail-oriented, and a true asset to the myriad of directly and indirectly-related questions. If you are in the market for a new Mazda vehicle, do yourself a solid and ask for Kurt Collins by name!
I have now worked with Loyalty Ambassador Mr. Kurt Collins on two separate occasions - once to move from a lease to a finance (Apr '24), and once to lease a new vehicle (Aug '24). In both instances, Mr. Collins distinguished himself by offering a comfortable approach to the task at hand. Mr. Collins was friendly, detail-oriented, and a true asset to the myriad of directly and indirectly-related questions. If you are in the market for a new Mazda vehicle, do yourself a solid and ask for Kurt Collins by name!
Bought a new 2024 CX-30 yesterday! The entire team made my experience seamless and easy. Kept me both within my budget and within my schedule for the day. A special thank you to Brent! If you need a car go to Brent!
Better late than never - My husband and I purchased a CX-50 with the help of Baz Naziri a little over a month ago and have zero regrets on our purchase. Baz was professional, knowledgeable, and personable (being personable is key) the entire process. He was patient allowing us to test drive as many cars as we needed and answered all of our questions along the way. Baz provided us with the best experience and would highly recommend him as your sales guy! Thank you, Baz!
Had an awesome experience buying a brand new cx5 with Oscar Mejia!
Shout out to Oscar Mejia for making my car buying experience easy, and for working with my budget to get me a great car.
Purchased a shiny new CX-5. Oscar Mejia was low key and very informative, creating a pleasant shopping experience. He was very patient with our many and varied questions. Recommend..
Easy to schedule, great communication, car drove like new after service...very happy!
We recently purchased a Mazda CX-5, and we couldn't be happier with our decision. A huge thank you to Oscar Mejia at Safford Brown Mazda Fairfax for making the entire buying process seamless and enjoyable. From the very first time we visited, we felt comfortable with him. We went to other dealers, but we returned to Oscar because we never felt pressured. He let us make our own decision. He was incredibly knowledgeable, efficient, patient, and attentive to all our needs and questions. He went above and beyond to ensure we got the best deal possible and made us ...
We had a wonderful experience purchasing a new car. From the moment we arrived and were walking around looking at the vehicles, our salesperson, Oscar Mejia, came to greet us and showed us several vehicles. He was very amicable and arranged for a test drive once we settled on the one we wanted to purchase. He went out of his way to show us all the features thoroughly. He did an exceptional job, and so did Mr. Larry Ramie who was in charge of processing the paperwork and financing. Everyone we interacted with was kind and friendly. 5 stars service all ...
Harnee is super helpful and knowledgeable. I sold my car to him and the negotiations were fair and efficient!
My wife and I randomly walked in one day to the dealership asking if Safford Brown Mazda had any good used CX-5's available. Luke (he was in the used section at the time) greeted us and showed us around. He was extremely professional, and had a no pressure attitude about purchase. We were close to buying one of the CX-5's but found another at a different location we enjoyed too much. We did buy that at a different Mazda dealership but had a better customer experience at this one. I'll be shopping for another car late this ...
We've had a really good experience with them so far. Our old dealership was never able to resolve a problem we had with our car and they did it in the first visit, while making sure the fix was covered under warranty.
Very quick and professional through the car purchase process and for any support. Also, special thanks to Jason for setting me up for a test drive and being caring and supportive for any questions and concerns I had.
Purchased a new-to-me car with the help of Brent Thornton and overall had the best car buying experience I’ve had in my life. Brent takes more of a consultative approach and was super informative and helpful without being pushy, which my husband and I very much appreciated. He took his time with us on a holiday weekend, we never felt rushed or pressed to make decisions quickly and it was much appreciated as we had our 3 month old in tow to tend too also. Thanks again Brent!!
I enjoyed the experience of purchasing my first car in US. I would like to let you know that Brent Thornton sales specialist who worked with us during the purchase made the whole experience very smooth and enjoyable. He took care of our interests while keeping the dealership’s interest as well. When we were waiting for the loan approval he kept us well informed on the status, working with Finance manager. He explained all the functions of the car to great detail which is making me feel confident and comfortable with the vehicle now. I real appreciate Brent and ...
Leaving a five star review for a car dealership is about as rare as finding a salesperson the caliber of Luke Thornton. Both are one in a million. Fairfax Mazda is convenient, clean and professionally managed. The reason Fairfax Mazda can attract and retain the likes of Luke is its professional, yet laid back atmosphere. There is only one Mazda dealership that is worthy of your business...Fairfax Mazda!
I was lucky to meet a person named Brent, he was very enthusiastic, cheerful and helped me get a good car.
(Translated by Google) I recommend this place, good service, friendly people who are interested in giving you a friendly treatment, they are professionals, I recommend it thanks to Mr. Anthony for the attention and Mr. Chad for making it possible for me to buy my SUV thanks to Mr. Yahya for the attention given to explain the warranty of the SUV, thank you for your attention and kindness, I recommend it, go buy it and see the options, you won't regret it, people. (Original) yo recomiendo este lugar buena atención personas amable q se interesan en brindarte un ...
Great experience, they took the time to go the extra mile for us when purchasing our new CX-30. Process was straight-forward and staff were very friendly. Our associate Luke went out of his way to answer our questions and the rest of the team (associates, financing, and the manager) were there to help whenever needed.
Luke has been an amazing and patient person. He has brought a comfortable environment when picking a car.
Luke was really amazing and patient when I bought my first car.
I took my vehicle to Safford Brown Mazda for service two times and I was beyond pleased. My service advisor Ashley Cox was very courteous and kept me updated on my vehicle status, providing an excellent customer experience. I will definitely bring my vehicle back for my next service.
Had a wonderful experience visiting with my CX30. Everyone in the service department was friendly and knowledgeable.
I had an amazing experience with Safford Brown Mazda Fairfax. I have just purchased a 2023 Toyota RAV4 XLE and the process was really smooth. Luke Thornton was such a great help and professional, guiding me promptly the entire time with all the necessary steps and papers and taking care of the car home delivery. Thank you so much!
I had an amazing experience with Safford Brown Mazda Fairfax. I have just purchased a 2023 Toyota RAV4 XLE and the process was smooth. Luke Thornton was such a great help, guiding me promptly the entire time with all the necessary steps and papers and taking care of the car home delivery. Thank you so much!