Customer Testimonials
Baz Nazari exceeded all my expectations. He is by far the most passionate and knowledgea person to work with. His passion in his field showed me that he doesn't cut corners when it comes to selling high-quality, solid cars at a good price. I felt he had my best interests in mind, he wasn’t pushy or aggressive whatsoever. I highly recommend working with Baz to buy your next vehicle!
We had a really great experience at Safford Brown Mazda. We were in the market for a new car, and they were really helpful. We were able to do everything we needed to do in one appointment. We never felt pressured to buy anything extra--anything we turned down, they didn't try to change our mind. And that was a huge point in their favor. We're really happy with our new car.
Ask for Baz when you go in. He was very kind and made the car guying process a little less stressful. I will definitely consider going back to them the next time I need to buy a car.
I just bought a CPO 2021 Mazda CX-9 and I am very happy with my decision. Furthermore, I'm very happy I drove almost an hour so that I could work with Luke Thornton. He is awesome and went over and above to make sure my deal went as planned and that my car was delivered to me as expected. Thanks Luke!
I recently purchased a CX-9 from here and had an amazing experience at this dealership. Baz Nazari went above and beyond to make me feel comfortable with the whole process. I know there’s a stigma about dealerships and car salespeople but at this location/ dealership it is a completely different experience. Definitely try them out you won’t regret it.
I recently worked with Oscar to buy a new Mazda and he was fantastic. From the moment I walked in I felt like he genuinely cared about making sure I went home with a car that met all my needs. He was very patient and knowledgeable. He explained all my options and the features of each, but I never felt pressured or rushed to make a decision. All in all I was really pleased with my experience and would highly recommend Safford Brown Mazda (and especially Oscar) to anyone looking for a new car.
Oscar Mejia helped my sister and I purchase my first car. He's the best. He made us feel no pressure and showed us all our options. Go to Oscar for your next car he's the best!!!
Great overall buying experience, a real contrast with what I’m used to with car dealerships. We worked with Brent, who was absolutely outstanding. He was knowledgeable and courteous and even took time to show our car obsessed 3 year old some of the floor models as we were waiting on paperwork. The car was priced fairly at the outset and the trade value was also fair, so no unpleasant haggling just over trivial sums of money. Just a quick and seamless car buying process. Would highly recommend this dealership and especially Brent.
bret was amazing sales man highly recommended!!!!
Our oldest son recently became a licensed driver, and we spent months researching the safest and most reliable car for him. Mazda consistently stood out during our research, but we were unfamiliar with the brand. We initially visited dealerships of brands we had used in the past but were disappointed by lackluster experiences with sales, management, and features. Then, we decided to give Mazda a chance and were introduced to Oscar Meija at Safford Brown. Right away, we knew this experience would be different. Everything from the impressive base safety features to the cleanliness and organization of the showroom contributed ...
Oscar Mejia is amazing. He was very knowledgeable and made the entire process so fast and easy for me. If you want a car go to Oscar Mejia!
Great experience Oscar was very knowledgeable and a lot of help.
I recently purchased a CX 5 and the experience with Safford Brown Mazda was fantastic. The showroom is fabulous, they had the vehicle I wanted, gave me all of my purchasing options up front, it was the best car buying experience I have ever had. Oscar Mejia, my salesperson, was awesome from beginning to end.
I recently purchased a new CX-30 from Stafford Mazda in Fairfax. The salesman that assisted me was Oscar Mejia. He was exceptional in every way. He understood my situation and took the time to find exactly what I was looking for. He contacted me a couple days later and we agreed on terms and I purchased the car. From the beginning I felt comfortable. The finance manager Dimitri was also extremely accommodating. and did a great job explaining the process. I will definitely recommend Oscar to all my friends and family. I have purchased over 50 vehicles in my 48 years and ...
I have now worked with Loyalty Ambassador Mr. Kurt Collins on two separate occasions - once to move from a lease to a finance (Apr '24), and once to lease a new vehicle (Aug '24). In both instances, Mr. Collins distinguished himself by offering a comfortable approach to the task at hand. Mr. Collins was friendly, detail-oriented, and a true asset to the myriad of directly and indirectly-related questions. If you are in the market for a new Mazda vehicle, do yourself a solid and ask for Kurt Collins by name!
I have now worked with Loyalty Ambassador Mr. Kurt Collins on two separate occasions - once to move from a lease to a finance (Apr '24), and once to lease a new vehicle (Aug '24). In both instances, Mr. Collins distinguished himself by offering a comfortable approach to the task at hand. Mr. Collins was friendly, detail-oriented, and a true asset to the myriad of directly and indirectly-related questions. If you are in the market for a new Mazda vehicle, do yourself a solid and ask for Kurt Collins by name!
Bought a new 2024 CX-30 yesterday! The entire team made my experience seamless and easy. Kept me both within my budget and within my schedule for the day. A special thank you to Brent! If you need a car go to Brent!
Better late than never - My husband and I purchased a CX-50 with the help of Baz Naziri a little over a month ago and have zero regrets on our purchase. Baz was professional, knowledgeable, and personable (being personable is key) the entire process. He was patient allowing us to test drive as many cars as we needed and answered all of our questions along the way. Baz provided us with the best experience and would highly recommend him as your sales guy! Thank you, Baz!
Had an awesome experience buying a brand new cx5 with Oscar Mejia!
Shout out to Oscar Mejia for making my car buying experience easy, and for working with my budget to get me a great car.
Purchased a shiny new CX-5. Oscar Mejia was low key and very informative, creating a pleasant shopping experience. He was very patient with our many and varied questions. Recommend..
Easy to schedule, great communication, car drove like new after service...very happy!
We recently purchased a Mazda CX-5, and we couldn't be happier with our decision. A huge thank you to Oscar Mejia at Safford Brown Mazda Fairfax for making the entire buying process seamless and enjoyable. From the very first time we visited, we felt comfortable with him. We went to other dealers, but we returned to Oscar because we never felt pressured. He let us make our own decision. He was incredibly knowledgeable, efficient, patient, and attentive to all our needs and questions. He went above and beyond to ensure we got the best deal possible and made us ...
We had a wonderful experience purchasing a new car. From the moment we arrived and were walking around looking at the vehicles, our salesperson, Oscar Mejia, came to greet us and showed us several vehicles. He was very amicable and arranged for a test drive once we settled on the one we wanted to purchase. He went out of his way to show us all the features thoroughly. He did an exceptional job, and so did Mr. Larry Ramie who was in charge of processing the paperwork and financing. Everyone we interacted with was kind and friendly. 5 stars service all ...
Harnee is super helpful and knowledgeable. I sold my car to him and the negotiations were fair and efficient!
My wife and I randomly walked in one day to the dealership asking if Safford Brown Mazda had any good used CX-5's available. Luke (he was in the used section at the time) greeted us and showed us around. He was extremely professional, and had a no pressure attitude about purchase. We were close to buying one of the CX-5's but found another at a different location we enjoyed too much. We did buy that at a different Mazda dealership but had a better customer experience at this one. I'll be shopping for another car late this ...
We've had a really good experience with them so far. Our old dealership was never able to resolve a problem we had with our car and they did it in the first visit, while making sure the fix was covered under warranty.
Very quick and professional through the car purchase process and for any support. Also, special thanks to Jason for setting me up for a test drive and being caring and supportive for any questions and concerns I had.
Purchased a new-to-me car with the help of Brent Thornton and overall had the best car buying experience I’ve had in my life. Brent takes more of a consultative approach and was super informative and helpful without being pushy, which my husband and I very much appreciated. He took his time with us on a holiday weekend, we never felt rushed or pressed to make decisions quickly and it was much appreciated as we had our 3 month old in tow to tend too also. Thanks again Brent!!
I enjoyed the experience of purchasing my first car in US. I would like to let you know that Brent Thornton sales specialist who worked with us during the purchase made the whole experience very smooth and enjoyable. He took care of our interests while keeping the dealership’s interest as well. When we were waiting for the loan approval he kept us well informed on the status, working with Finance manager. He explained all the functions of the car to great detail which is making me feel confident and comfortable with the vehicle now. I real appreciate Brent and ...
Leaving a five star review for a car dealership is about as rare as finding a salesperson the caliber of Luke Thornton. Both are one in a million. Fairfax Mazda is convenient, clean and professionally managed. The reason Fairfax Mazda can attract and retain the likes of Luke is its professional, yet laid back atmosphere. There is only one Mazda dealership that is worthy of your business...Fairfax Mazda!
I was lucky to meet a person named Brent, he was very enthusiastic, cheerful and helped me get a good car.
(Translated by Google) I recommend this place, good service, friendly people who are interested in giving you a friendly treatment, they are professionals. I recommend it, thanks to Mr. Anthony for the attention and Mr. Chad for making it possible for me to buy my SUV, thanks to Mr. Yahya for the attention given to explain the warranty. of the SUV, thank you for your attention and kindness, I recommend it, go buy it and see the options, you won't regret it, people. (Original) yo recomiendo este lugar buena atención personas amable q se interesan en brindarte un ...
Great experience, they took the time to go the extra mile for us when purchasing our new CX-30. Process was straight-forward and staff were very friendly. Our associate Luke went out of his way to answer our questions and the rest of the team (associates, financing, and the manager) were there to help whenever needed.
Luke has been an amazing and patient person. He has brought a comfortable environment when picking a car.
Luke was really amazing and patient when I bought my first car.
I took my vehicle to Safford Brown Mazda for service two times and I was beyond pleased. My service advisor Ashley Cox was very courteous and kept me updated on my vehicle status, providing an excellent customer experience. I will definitely bring my vehicle back for my next service.
Had a wonderful experience visiting with my CX30. Everyone in the service department was friendly and knowledgeable.
I had an amazing experience with Safford Brown Mazda Fairfax. I have just purchased a 2023 Toyota RAV4 XLE and the process was really smooth. Luke Thornton was such a great help and professional, guiding me promptly the entire time with all the necessary steps and papers and taking care of the car home delivery. Thank you so much!
I had an amazing experience with Safford Brown Mazda Fairfax. I have just purchased a 2023 Toyota RAV4 XLE and the process was smooth. Luke Thornton was such a great help, guiding me promptly the entire time with all the necessary steps and papers and taking care of the car home delivery. Thank you so much!
I had a great experience. Omar was very helpful throughout the process - test drive, helping me with the price quote and documentation for leasing a nice CX-30, helping me get the model and color I wanted and on time delivery of the vehicle. Overall they are very helpful and I had a very pleasant experience.
The Service center is excellent and their staff is very courteous.
Good service
Wow, what an experience. I’m extremely particular with who I do business with. From the moment I walked in to weeks after owning my new Mazda. My sales person was there for me through it all. Every concern was addressed and we walked away with not just the best deal but with the perfect car! The atmosphere was amazing, the dealership is stunning. Everybody is not just friendly but extremely helpful. Thank you all for the experience I will definitely be recommending all my friends and family when they are looking for their next car.❤️
I would give 5 stars but there is a maze to get to the parts department for customer pickup. Must take an external staircase and walk through the service bay where techs are working to access the parts counter. Strange design. If you did not have an escort or education on where it is, you would never find it.
Franklin at service front desk was always first one to greeted the customer and professionally explained the whole process thoroughly. Will definitely go back after experiencing a great customer service.
Had a great experience with Sam getting our new vehicle! In and out in under 2 hours. Plus the hot chocolate was pretty delicious.
Purchased a 2024 Mazda 3 from them and every step of the way they were super helpful, got the car the very same day Omar, Paul and there whole team were very curtious and respectful A+ experience overall.
Placed a factory order for a 2024 Miata Club and worked with Umar the entire time up until delivery, which was even quicker than anticipated. Umar was responsive and helpful the whole way through and I must say that I had an amazing experience. Highly recommend!
I would like to extend my sincere appreciation for the exceptional assistance provided by their service department manager, Janette. Her kindness and helpfulness were instrumental in resolving an issue with my car. Without her persistence, I believe the follow-up with Mazda factory wouldn't have been as effective. Thank you for employing such dedicated individuals who go above and beyond to ensure customer satisfaction.
Umar Saiyed, Larry, Paul Ramage, Harnee Villalobos & a host of others were super helpful and supportive. The team did a phenomenal job in providing efficient and effective service. Thank you all for the smiles and professional service. Highly recommended!
Umar Saiyed, Larry, Paul Ramage, Harnee Villalobos & a host of others were super helpful and supportive. The team did a phenomenal job in providing efficient and effective service. Thank you all for the smiles and professional service. Highly recommended!
Customer service is top notch and each person I spoke to was helpful and knowledgeable. The premises is also really nice and they have a hot beverage station. I would highly recommend this location. My only recommendation is that they should add a quick vacuum to the complimentary car wash. They offer a complimentary car wash, which is really nice, but it is only exterior. The vacuuming does not need to be perfect, but clients spend a good amount of money at the dealership, and a quick vacuum isn't too much to ask for(please take this as constructive ...
Shoutout to Harnee, Humar, and the rest of the guys. Worked out a deal on a car I've been wanting for a long time, amazing service.
Mark and Harnee were awesome! They took care of all the issues with kindness and professionalism.
I had many requirements in the process of purchasing a car. And this is not only reliability, efficiency and price. As with many who have children in colleges and many other ongoing payments, the terms of the purchase and obtaining financing are important. I've seen a lot of dealerships and their managers in my life, but Paul Ramage is a real professional. I think Safford Brown Mazda Fairfax should be proud of his level of professionalism. He and the salesman Diego Contreras provided me with support and service that I have not experienced for a long time in my ...
I recently purchased a pre-owned vehicle from Safford Brown Mazda Fairfax with Luke’s help, and the whole experience was wonderful. Compared to my experience at other dealers, this place is five stars. Luke was incredibly helpful and friendly and literally went the extra mile to make the buying process simple and easy for me. Kurt was friendly too and made the electronic paperwork a breeze. Their newly renovated office is gorgeous and worth stopping in to check out the new Mazda models. But because of the staff and my positive experience, I would recommend this place to anyone looking ...
I appreciate their professionalism and how well they have taken care of me over the years!
I had an awesome experience at Safford Brown Mazda Fairfax. I purchased a used vehicle and the process was so great. My salesman Baz is great. During the signing of the paperwork Nick Shirley was really good. He went through the different warranty packages and really explained them well. In the end, I did not purchase one (due to fi ancillary restraints) but I felt like I gained an education and Nick was not at all pushy. His approach will help a lot of people!! I definitely give this dealership a 5 star rating!!!
This review is for the Service Dept. I'm a "Car Guy" and like to establish solid relationships with my dealerships. Having bought an older Mazda in 2023 as a second car, I gave Safford Brown Mazda Fairfax a go for some repairs. Safford Brown Mazda Fairfax has deeply impressed me, and quickly became my favorite dealership. Audi of Tysons is second. Sorry AoT. All my experiences there, have been great. The staff are kind, courteous, knowledgeable, and make you feel like you're family. All the work is done well, and within the quoted timeframes with timely updates ...
Luke was very professional with his warm welcome, great staff & great experience. Outstanding sales, finance & Managers as well. Satisfied & will go back for future cars.
Wow, what an amazing buying experience! Brent and Paul were the absolute best to work with. They weren't your typical "sales guys" - they acted more like consultants. They were so patient and never pushy, making me feel like they really cared about finding the right fit for me and my family. They even stayed late on a Sunday - I never felt rushed. I highly recommend checking out this dealership for your next car purchase. And if you do, be sure to ask for Brent and Paul - they're an awesome team and will make ...
Just bought an Acura and worked with Baz. He was so helpful and really great to work with throughout the whole process. He made the process much more enjoyable than other purchases we have made at other dealerships.
I wanted to thank Umar Saiyed and the Safford Brown Fairfax Mazda Team for a pleasant car buying experience. Umar was incredibly diligent and knowledgeable throughout the process and worked to find me just the right car. I would recommend working with Safford Brown Fairfax for your next new Mazda purchase.
I dealt with Omar while looking for a car. He was helpful and not pushy. I had a great experience and purchased a car from him. I would recommend him and would use again for any future car needs.
Baz from Safford Mazda Dealership helped me buy my first car! Baz was extremely patient and we actually spoke for 2-3 months to find the best car for me. Normally sales representatives are pushy but Baz went above and beyond to help me get my first car. He considered my budget, type of car I wanted and other requirements. I’m extremely happy with my purchase and if you’re looking to buy a Mazda I’d definitely recommend this dealership (the atmosphere is sleek and clean) and would recommend Baz as the sales representative! Kurt (the finance guy) was ...
We had a great experience buying a CX-5 here last January. Anthony and the sales manager were very personable and made sure we were satisfied. Typical sales tactics but probably less pressure than the average. They made trading in my old VW easy. It all made buying my first new car more enjoyable than expected. 7 months later and still I’m very satisfied with my car.
Baz and Harnee, those guys are amazing! Harnee went above and beyond to help me on my out of state purchase, and I am so thankful for individuals like you both who made the buying experience smooth. The building is amazing, and just the atmosphere is great to be in! If you want a great experience, ask for Baz, and Harnee, and tell them Chris referred you from reading his Google review!!! Shouting out love all the way from Columbus, OH!
Just brought my white baby(Mazda c-x 5), home.. so great experience thank you Brent for a warm welcoming and your assistance much appreciated ☺️
Went here once when they were under construction and it’s a completely different location now. Seems like a well oiled operation. Everyone at the front desks were friendly, there was a nice waiting area with plenty of outlets to do work and unlike the old Tyson’s location this one has fast wifi. Shout out to Franklin for going above and beyond to get me out of there in time for an appointment to save me the cost of an Uber.
Omar and the team are truly phenomenal. I have never had a smoother, honest, and compassionate dealership experience than this. I arrived, told them my needs and they worked diligently to meet them. I will be back again for my next purchase. Thanks again, Safford Brown Fairfax!
HUGE shoutout to Mark, Paul, and Omar! I was one of the first customers in the brand new location - and we worked a deal that I was happy with even before coming in. Process could’ve been faster, but I understood with them still setting up. I’ve been to a few Mazda dealerships and they definitely went above and beyond.
Umar was absolutely wonderful. He executed skill and professionalism. I asked for what I needed and he made it happen for me. I was able to meet the rest of the team who were equally kind, confidential and worked with me to get a high end car for a reasonable price! So grateful. God bless them.
Had a wonderful experience with Safford Mazda Fairfax. Highly recommend Umar. He was professional knowledgeable. Listened to what was important to me in a car and didn’t pressure me into buying something I didn’t want. The car buying process can be very stressful, but Umar and the Safford team made it easy and seamless. I never felt uncomfortable negotiating and felt like we came to a good deal for both sides. Loving my new car! Thank you for the great experience.
Dealership is great and has good pricing, However best of all is the sale's rep (LUKE). He made our whole experience great !!!. I would highly recommend ask for Luke when you visit. Thanks you
Loved my car buying experience! Omar, Hanee, and Paul went above and beyond to make the process as easy as possible for me. I wish I could give 7 stars, they definitely deserve it. 1000% recommend Stafford Brown Mazda✅👌🏾
I recently visited Safford Mazda and Umar was really helpful.
Most honest and fair dealer I have ever been to. Would definitely recommend to anyone. Amad's services was the cherry on the cake along with other who assisted in the purchasing experience.
Just leased a new Mazda CX 30. After moving here a few months ago life has been a bit hectic. Umar Saiyed was a terrific help with reaching out to me with the answers to any questions I had and his great attitude. As well as the rest of the staff inside. I had a poor experience at the last dealership I went to. At Safford Brown I went in with a negative attitude and came out with a positive experience.
Got CX90 PHEV last week from this dealership. Happy with my experience I had with Omar and Ammad at that location. Thoroughly explained everything. Hopefully it will remain this way in the future as well.
This place is rebuilding. Per signs, it will be rebuilt by Fall 2023. They are working out of temp mobile offices. Still good service and good work for the routine maintenance that I came for. The whole office was kept a bit chilly, or the AC needs to be turned down a tad.
Misael took care of me during my service for a technical problem. Amazing attitude and social guy. Techs identified the problem and I couldn't be happier. Highly recommend these people, professional and polite.
This place is the Chick-Fil-A of Car Dealerships. ASK FOR PRODUCT SPECIALIST BRENT THORNTON. Brent went above and beyond for us. He was extremely helpful and knowledgeable during the entire process. Although we did not end up purchasing our vehicle from Safford Brown of Mazda Fairfax, they were very welcoming and willing to work with us on the price of the vehicle.
I am throughly impressed by this dealership and service department. I had a terrible experience at another Mazda in the DMV area and was hesitant to try another. Safford Brown Mazda Fairfax exceeded my expectations and Olivia provided the best customer service. I originally came in for an oil change but the team discovered things my car needed. Olivia did not pressure me into getting everything and was knowledgeable about what was immediately needed. I will definitely be coming back to continue service for my Mazda. It’s worth the long drive for me because they are genuinely looking out ...
Luke Thornton is one of the sale rep at this location and I just wanted to make sure his work is recognized. He is very knowledgeable, patient and will make sure all questions are answered.
It's good
Excellent customer service by Greg, and Roger. Thank you for taking care of my wife and I through the whole process. My wife loves her new CX-30. Would highly recommend all my friends and family without any hesitations.
This dealership is top notch!! Our salesman Luke Thornton was so knowledgeable on all different makes and model vehicles and he was a total joy to work with!! Mr.Greg the sales manager worked diligently to get us the best deal and made us feel like the only people in the world!! We are so happy with our purchase!!!
Excellent service
Brought my Miata in for an oil change and safety inspection and also asked them to take a look at the air conditioning.
The auto salesman Rodger Shewmaker was terrific and very helpful, I am very thrilled from the expertise and the knowledge that was given. Plus he made it very easy from which vehicle I wanted to bring home with me. I decided to get original car .. which mind you it was gorgeous , drove like a dream. Actually felt like I was on cloud nine in comparison to my old ride. Mind you I stepped out of a 2004 Subaru outback legacy LL Bean edition 35th anniversary edition which was the 3.0 engine. What I can tell you about the Subaru was that wasn'...