Customer Testimonials
We had a great experience buying a CX-5 here last January. Anthony and the sales manager were very personable and made sure we were satisfied. Typical sales tactics but probably less pressure than the average. They made trading in my old VW easy. It all made buying my first new car more enjoyable than expected. 7 months later and still I’m very satisfied with my car.
Baz and Harnee, those guys are amazing! Harnee went above and beyond to help me on my out of state purchase, and I am so thankful for individuals like you both who made the buying experience smooth. The building is amazing, and just the atmosphere is great to be in! If you want a great experience, ask for Baz, and Harnee, and tell them Chris referred you from reading his Google review!!! Shouting out love all the way from Columbus, OH!
Just brought my white baby(Mazda c-x 5), home.. so great experience thank you Brent for a warm welcoming and your assistance much appreciated ☺️
Went here once when they were under construction and it’s a completely different location now. Seems like a well oiled operation. Everyone at the front desks were friendly, there was a nice waiting area with plenty of outlets to do work and unlike the old Tyson’s location this one has fast wifi. Shout out to Franklin for going above and beyond to get me out of there in time for an appointment to save me the cost of an Uber.
Omar and the team are truly phenomenal. I have never had a smoother, honest, and compassionate dealership experience than this. I arrived, told them my needs and they worked diligently to meet them. I will be back again for my next purchase. Thanks again, Safford Brown Fairfax!
HUGE shoutout to Mark, Paul, and Omar! I was one of the first customers in the brand new location - and we worked a deal that I was happy with even before coming in. Process could’ve been faster, but I understood with them still setting up. I’ve been to a few Mazda dealerships and they definitely went above and beyond.
Umar was absolutely wonderful. He executed skill and professionalism. I asked for what I needed and he made it happen for me. I was able to meet the rest of the team who were equally kind, confidential and worked with me to get a high end car for a reasonable price! So grateful. God bless them.
Had a wonderful experience with Safford Mazda Fairfax. Highly recommend Umar. He was professional knowledgeable. Listened to what was important to me in a car and didn’t pressure me into buying something I didn’t want. The car buying process can be very stressful, but Umar and the Safford team made it easy and seamless. I never felt uncomfortable negotiating and felt like we came to a good deal for both sides. Loving my new car! Thank you for the great experience.
Dealership is great and has good pricing, However best of all is the sale's rep (LUKE). He made our whole experience great !!!. I would highly recommend ask for Luke when you visit. Thanks you
Loved my car buying experience! Omar, Hanee, and Paul went above and beyond to make the process as easy as possible for me. I wish I could give 7 stars, they definitely deserve it. 1000% recommend Stafford Brown Mazda✅👌🏾
I recently visited Safford Mazda and Umar was really helpful.
Most honest and fair dealer I have ever been to. Would definitely recommend to anyone. Amad's services was the cherry on the cake along with other who assisted in the purchasing experience.
Just leased a new Mazda CX 30. After moving here a few months ago life has been a bit hectic. Umar Saiyed was a terrific help with reaching out to me with the answers to any questions I had and his great attitude. As well as the rest of the staff inside. I had a poor experience at the last dealership I went to. At Safford Brown I went in with a negative attitude and came out with a positive experience.
Got CX90 PHEV last week from this dealership. Happy with my experience I had with Omar and Ammad at that location. Thoroughly explained everything. Hopefully it will remain this way in the future as well.
This place is rebuilding. Per signs, it will be rebuilt by Fall 2023. They are working out of temp mobile offices. Still good service and good work for the routine maintenance that I came for. The whole office was kept a bit chilly, or the AC needs to be turned down a tad.
Misael took care of me during my service for a technical problem. Amazing attitude and social guy. Techs identified the problem and I couldn't be happier. Highly recommend these people, professional and polite.
This place is the Chick-Fil-A of Car Dealerships. ASK FOR PRODUCT SPECIALIST BRENT THORNTON. Brent went above and beyond for us. He was extremely helpful and knowledgeable during the entire process. Although we did not end up purchasing our vehicle from Safford Brown of Mazda Fairfax, they were very welcoming and willing to work with us on the price of the vehicle.
I am throughly impressed by this dealership and service department. I had a terrible experience at another Mazda in the DMV area and was hesitant to try another. Safford Brown Mazda Fairfax exceeded my expectations and Olivia provided the best customer service. I originally came in for an oil change but the team discovered things my car needed. Olivia did not pressure me into getting everything and was knowledgeable about what was immediately needed. I will definitely be coming back to continue service for my Mazda. It’s worth the long drive for me because they are genuinely looking out ...
Luke Thornton is one of the sale rep at this location and I just wanted to make sure his work is recognized. He is very knowledgeable, patient and will make sure all questions are answered.
It's good
Excellent customer service by Greg, and Roger. Thank you for taking care of my wife and I through the whole process. My wife loves her new CX-30. Would highly recommend all my friends and family without any hesitations.
This dealership is top notch!! Our salesman Luke Thornton was so knowledgeable on all different makes and model vehicles and he was a total joy to work with!! Mr.Greg the sales manager worked diligently to get us the best deal and made us feel like the only people in the world!! We are so happy with our purchase!!!
Excellent service
Brought my Miata in for an oil change and safety inspection and also asked them to take a look at the air conditioning.
The auto salesman Rodger Shewmaker was terrific and very helpful, I am very thrilled from the expertise and the knowledge that was given. Plus he made it very easy from which vehicle I wanted to bring home with me. I decided to get original car .. which mind you it was gorgeous , drove like a dream. Actually felt like I was on cloud nine in comparison to my old ride. Mind you I stepped out of a 2004 Subaru outback legacy LL Bean edition 35th anniversary edition which was the 3.0 engine. What I can tell you about the Subaru was that wasn'...
Fast, fun and easy. They are very nice and helpful. Also, extremely knowledgeable.
I had a very long and difficult time purchasing a vehicle, through it all Travis and Brian were very patient, kind, and helpful. I went to several dealerships before settling on a Mazda and these two were the BEST of anyone I dealt with by FAR. Very happy to have worked with them and will recommend them to anyone I know in the market.
Excellent customer service from start to finish, especially by Roger Shewmaker. He went above and beyond, answered all our questions, and found the perfect car for us. And, there was no pressure from him, which isn’t alway the case at other dealerships. It was such a pleasant experience buying a car from Roger. One thing that stood out was when Roger shared how Mazda designs their cars with driver safety as a priority and explained how this was factored in the car we bought. This was especially reassuring since we were purchasing a car for our 17 year old. Not ...
Service experience went well. The online appointment form is easy and quick, follow up by the service rep/Asannee was prompt. The next day, I was welcomed by Misael, then Olivia to address my concerns with a battery not charging. She clearly explained the root cause and steps taken to ensure all was repaired and in good order. The team has earned my trust and confidence with maintaining my vehicle.
Luke was amazing and made buying experience memorable. He is knowledgeable but most importantly very personable and professional.
Fantastic experience. All black (exterior & interior) 2023 Mazda CX-5s are hard to come by so we called into this dealership and got connected with Mark Jones who went above and beyond. It took him less than two business days to find our exact car in Virginia, he personally brought it to the Safford Brown Mazda Fairfax lot, and we were in our brand new car. Mark is very professional, has great communication, and simply gets it done. Thanks Mark for everything!
Got my first Mazda here and Nina did our financing and she was awesome explained everything very thoroughly and detailed. Definitely recommend her to everyone
Mark, Rebecca, and the rest of the Safford Brown team knew their cars and knew their business. Win-win deal - they got a more than fair asking price and I got everything I needed in terms of gap coverage, extended powertrain warranty, cosmetic repairs, and an awesome car! I needed to get out of there in a few hours to get to work on time and that was also accomplished. Highly recommend as I will not hesitate to buy here again.
I purchased my cx-30 from this dealership and i had the best experience, thanks to Roger Shewmaker. I can't recommend him enough. he is very patient and kind, and did everything he could to get us a great deal. Thank you Roger!
Recently, I had the opportunity to visit the service center of this Mazda dealer to address several issues with my vehicle. Regrettably, the usual service representative who had always assisted me resigned to work at a competing dealership. Consequently, I was assigned a new service representative named Olivia, who left a lot to be desired in terms of her approach to customer service. Olivia came across as impolite and aloof, and I found myself questioning whether she was having a bad day or if she harbored subconscious biases towards certain demographics, irrespective of their socioeconomic status. Fortunately, my fortunes changed ...
Ask for Deborah Chumasy! I was able to purchase a vehicle from them a few days ago and it has been the best car buying experience. We were able to negotiate on the price of the vehicle and reached a more than fair agreement. They also were very agreeable when negotiating the price of my trade in. Their business manager, Yahya, was also great to work with when it came to the finances and was able get me a great loan. Deborah and her team are very honest and will treat you with respect. Couldn’t recommend them enough.
Pleasant experience overall. Had to do a 50k mile checkup and tuning, + oil change and tire rotation, +the CX-9 recall and took a full day. I had to get a courtesy car and they even let you pick whatever is available.
Great car buying experience.
I purchased a used Mazda3 from this dealership last week and it was a fantastic experience from start to finish; I love my new vehicle, and I got a great deal on it. Luke is an extremely professional and knowledgeable member of the sales team, and he answered all of my questions with ease. If you're looking to purchase without pressure or pushy salesmanship, I'd absolutely recommend Safford Brown Mazda to any day of the week.
I can't say enough great things about my experience at this dealership and their sales rep Luke Thornton. My wife and I had been looking for a vehicle for a few weeks already and Luke was extremely knowledgeable, professional and patient during our visit. He took us on a thorough test-drive that brought us to an empty parking lot where we had the opportunity to take our time & go over the entire vehicle that we were looking at purchasing without any pressure. He answered every single question that we had, and made the entire buying process a fun, ...
Mark was really helpful in determining the exact features I wanted and the difference in the cost. He was always respectful of my time and didn’t keep me at the dealership for extended amounts of time… he was fair, honest and delivered on everything he said he would. I got a great car out of it too!
This is my first time buying a car, it was a very happy experience and service ,Thanks to Luke for helping me.
Mark and Rebecca helped me with my purchase - they made it all easy and convenient. This place has friendly, knowledgeable staff who are patient and understanding when answering questions. Love this place! On our 4th car from here (over about 15 years).
Great place! Very nice advisors and sales staff. I bring both of my cars here and one is off brand. Olivia Thacker and Marsha Legge always take really good care of me in the service dep. I would highly recommend this place!
Replaced defective battery still under warranty free of charge
excellent experience , Stan Hale & Nina were caring & efficient making the process easy; they are both an asset to the Co. , much appreciated
We had the best experience today test driving cars with Roger! He is so knowledgeable and answered our many questions thoroughly — you can tell he really cares about his customers. We aren’t ready to buy yet but the team was so helpful in informing us about our options. We will definitely be back!
Had a great experience with Umar, one of the sales associates. We got a great deal and customer service was excellent.
Great service by Luke & Rebecca
I bought my new Mazda CX-5 here. Great staff and great experience! shout out to the sales rep Luke Thornton. He's very patient and helpful!
The dealership welcomed us warmly. Roger Shewmaker was our point of contact at Safford Brown and we received excellent customer care: knowledgeable, attentive, patient and kind. Roger met us early for test driving and he made it smart and simple to purchase our certified pre-owned CX-5. We are most pleased.
Luke was a pleasure to work with. Kept me up to date on available cars that might fit was I was looking for. Seemless process once I decided to buy and even delivered car to another location to help keep the cx5 a Christmas surprise for my wife! Highly recommend.
Great experience buying a new car today with Umar! Very happy! 🙂
We had a great experience buying a car at Safford Brown Mazda. Umar Saiyed helped us in finding the right car and searching for it when they didn’t have it at the dealership. When the one we wanted came in, we had a smooth transaction. He took the time to explain and show us all of the features. Nargis and Rebecca were very helpful with the financing. We were pleased to buy our second Mazda from this location after our first one 14 years ago!
Baz created a great experience for my family to buy our new car. He was extremely kind and made the process swift and easy.
Safford Brown Mazda Fairfax is all about Umar - he was my sales person. Right from the starting, he was doing a great job. I just called the no. from Google for Safford Brown Mazda Fairfax and he noted all my requirements and called me back after a day, to let me know that there is a vehicle coming up to the dealer. I mean - I had a specific color demand for myself. Without me being confirming about the car, I was sent a similar model to pick me up from my home and to test drive it. I ...
Omar was great in arranging my new leased car. This was my fourth lease with Safford Brown Mazda Fairfax. This time Omar arranged everything other text and email. He delivered my new car and took back my old one. I had to sign a few papers at my house but the whole in-person process took less than 15 minutes. Thank you Omar.
We had a great experience with Omar! He answered all our questions, was knowledgeable about the process, and mad things so easy! Love our new Mazda x5!
I recently purchased a new vehicle from Safford Brown Mazda Fairfax. Umar Saiyed was fantastic to work with - very knowledgeable, nice, and no pressure at all. He was quick to answer all my questions. The whole staff was incredibly helpful and we were delighted with the whole experience.
Got a great deal with my purchase. Umar, help me on the process and follow up all my concerns.
Thank you for selling me an awesome RAV 4 Hybrid! The team at Safford Brown in Fairfax were great, and UMAR SAIYED in sales was exceptionally helpful! Happy New Year!
I just wanna say thank you to my friend Umar for helping us purchased the brand new CX-50. If you are in the market for new or use Mazda come and ask for him. He'll help you from A-Z.
Had a great experience with Luke Thornton and Rebecca Shermer at this dealer. Helped me figure out a DC complicated lease, answered all my questions and I got a great deal. Highly recommended!
Umar Saiyed was wonderful. Professional, friendly and very responsive with easy communication by text before and after buying the car. Overall pleasant experience with the team at the dealership.
Quick service and service staff always finds the appropriate discounts to apply.
Rebecca Shermer took plenty of time with us on test drives and helping us compare models and options. I waited about 6 weeks for delivery due general supply issues, but got exactly the car that had been reserved for me. Pricing and options also just as promised. Umar Saiyed was patient , clear and thorough demonstrating my new Mazda's features.
Great experience purchasing at Safford Mazda, quick and painless. LUKE THORNTON provided a smooth and simple process from the test drive to the financial estimates. It's worth reaching out to Luke as he provided an entertaining experience filled with information, knowledge and enjoyment. Eliminate the frustration, car buying does not have to be miserable if you find a competent and personable representative such as Luke. The financing and paperwork department made the final details fast and very efficient as well. Definitely a great place to shop.
Great experience purchasing at Safford Mazda, quick and painless. LUKE THORNTON provided a smooth and simple process from the test drive to the financial estimates. It's worth reaching out to Luke as he provided an entertaining experience filled with information, knowledge and enjoyment. Eliminate the frustration, car buying does not have to be miserable if you find a competent and personable representative such as Luke. The financing and paperwork department made the final details fast and very efficient as well. Definitely a great place to shop.
Omar (sales rep.) was great! Personable, knowledgeable and very accommodating, patient and helpful. And no pressure! Couldn't be happier with him and Sales Manager Rebecca. Gen. Mgr (Trey) also helped our selection process.
Very straightforward experience. Umar Saiyed was a very helpful salesman. He made sure the used car we bought was perfectly sorted out before we drove it off the lot. The only reason I gave 4/5 stars is the dealerships inability to accept card payments over 4K. Other than this inconvenience, the service was excellent.
Excellent service from Luke and Rebecca. Don’t get your Mazda anywhere else.
We purchased a CX5 from Umar and had a good experience with him. Umar, Rebecca and Nina were patient, kind and even knew some sign language which was great! They knew how work with Deaf customers and were willing to text with us and let us look around first and then ask them questions. They listened and we did not feel pushed at all to make a deal. Thank you!
Thank you for your patience with us answering so many questions and telling me what I need to know. Thank to Rebecca and Umar got a new car.
Excellent service. They really did a great job of getting the car I wanted. The folks there were very nice, especially Rebecca and Umar. Rebecca helped us locate a car with our needs. Umar was professional and made sure we were comfortable with all the features of the vehicle. Great job.
I was helping my mother look for a car and we went to this dealership to test out some options. I think we received some of the best customer service we’ve ever had; it was from Luke Thornton (definitely ask for him since he is very personable and has a lot of information about their inventory). Luke was also great at following up the next day and offering some additional options. If we end up purchasing a Mazda, it will definitely be from this dealership, thanks to Luke.
Bought a Mazda3. Great service from Umar Saiyed.
As a first-time car buyer from a dealership, Omar (and the entire Safford Brown Mazda Fairfax team) did an exceptional job at walking me through the process. Their professionalism, communication, and knowledge gave me the confidence to purchase my vehicle from them.
Very enjoyable sales experience. From the sales person all the way to the general manager.
I purchased a new CX-5 from Safford Brown Mazda Fairfax and could not have had a better buying experience thanks to the help we got from Asad Khan. Asad worked with us throughout the process and struck the perfect balance between being informative and personal without being pushy at all. He went out of his way to simplify the process for us, including driving to our house to finalize paperwork so we didn't have to come back. Highly recommend Asad and this dealership for anyone looking to buy Mazda's!
I regularly have my car serviced at Brown's. In my most recent visit last week, the repairs were completed sooner than expected. The Mazda advisor was professional and provided outstanding service. While the work was ongoing, she gave me timely updates. After the work was competed, she thoroughly explained each repair made.
Just stopped for parts this time
Had what you need to keep going and stopping
I was really nervous to buy my first car from a dealership and everyone at Browns Mazda was so helpful. I got a great car, all my questions answered. Rebecca and Luke were so patient and helpful. I cannot express how easy and stress free they made the whole experience!
Wonderful people!
As usual, I had great customer service from Brown's service department. In this case Olivia was very helpful by reaching out to me several times with updates and was able to answer all my questions. She was also able to provide a loaner car as well, which was really helpful.
Best Mazda Service ever！
I had bought a car 2 months ago from browns fairfax mazda, The dealership tried to help me alit with all questions I had, help me step by step as I was the first time owner. They also helped me find the best insurance rate and finally when I needed to transfer my car out of state they helped with my plate and registration, they were super responsive all the time and I highly recommend them.
Debbie Hefty helped us find the very best car for our budget and needs. She is a winner and was a breath of fresh air from some of the typical car sales pressures and gamesmanship. You can get honesty and integrity and a great vehicle when buying from her.
Twelve years ago I purchased my first Mazda, a Cx-9, from Brown's Fairfax Mazda and just bought my second Mazda, a preowned Cx-5, a few weeks ago from them because their car buying process is hassle free. Nenad Mlinarevic was very knowledgeable about the Mazda Cx-5 and answered all of my questions. He was very friendly, professional and did not use high pressure selling tactics, which I really appreciated. Mazda makes great cars and they are really enjoyable to drive. You will be impressed with Nenad's great customer service when you come in to buy your preowned car ...